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FAQ

Order Issues

Once you pay, an automatic email is generated and sent to your inbox. Another email containing a downloadable and printable copy of your ticket will be sent to you. Bring your ticket along to the venue. IMPORTANT: If you don’t see anything in your inbox 10 minutes after your purchase, check your SPAM/JUNK folder, as your ticket/confirmation email might be flagged by your email provider as ‘spam’.

The day of the event

You can either print it or show the pdf in your phone. If you choose the first option, make sure you don’t fold the paper in the bar code. It should be intact as we will have to scan it to check you into the event.

Yes. The atmosphere will be relaxed and informal. Numbers are being kept low so everyone who wants individual attention will have an opportunity to play the piano.

No problem! The atmosphere will be relaxed and informal. You don’t have to play if you don’t want to! Just come and enjoy the show.

No. You can come just as an observer. Just watching others being taught at the piano is a great education in itself.

NO! You can attend the masterclass as a total beginner or expert. The masterclass is designed to cater for all abilities.

Returns & Refunds

Tickets are non-refundable. Please make sure you are able to turn up to the event before purchasing.